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Frequently Asked Questions

We provide basics to get you started. These include:

  • Tea Towel
  • Disposable dish cloth
  • Washing Up Liquid (bottle)
  • Two Dishwasher Tablets
  • Spare Black Dustbin Bags
  • A small complimentary pack of Shampoo, Conditioner, Bubble Bath and a small bar of soap
  • A selection of instant coffee, tea, squash and sugar sachets
  • A pint of semi skimmed milk
  • One Toilet rolls in each bathrooms/cloakroom

There is a Krups Dulce Gusto Coffee Machine in each apartment but we do not provide the coffee pods. If you wish to purchase some you will need Dulce Gusto Pods which come in a variety of flavours from all the major supermarkets.

You will receive your arrival information, directions, entrance codes and parking instructions via email a week before your arrival.

At Riviera Apartments we have four private parking spaces. Please note that Penthouse Four does not have a private parking space and for guests staying 7 nights or more a permit will be provided. Up to date instructions on where the permit can be used will be provided with the permit. For guests staying less than 7 nights parking charges will be reimbursed. If using the private parking, please be conscious of the comfort of other guests and park within the lines.

Google Earth is not accurate due to its age and much of the parking and surrounding area has been re-developed since the images were taken. Please follow the written directions included in your arrival information and it will lead you directly to it.

If you are staying in Penthouse Four, your permit will be in your apartment for you upon arrival. It is very important that we have the correct registration number for your vehicle as permits are not transferrable and may become void. If you are unsure of the registration number (i.e if you are hiring a car) then it is advisable to purchase your own permit from the Tourist Information Centre opposite the building and we will reimburse your permit.

Take your tickets to The Beachcomber Café located on the seafront and they will reimburse your parking charges for you. Alternatively use the ring and pay by card service at the individual car parks. You can then forward the emailed receipt to us. This can be done on a daily basis or at the end of your holiday. Parking charges cannot be reimbursed without a ticket/email.

There is ample public parking around Teignmouth where customers can park a second vehicle and we can provide a map for you. For weekly stays parking permits can be purchased online for £24 per week. The parking costs of a second vehicle are not covered by Riviera Apartments.

If there are any spaces after 10.30am then you are very welcome to park your car in the car park. If there aren’t any spaces it simply means that the departing guests are staying on for breakfast or have decided to spend the morning/day in Teignmouth (this can happen when the weather is particularly good). We ask departing guests to vacate the car park by 3pm ready for the new arrivals.

In the main entrance downstairs there are a number of buckets, spades, crab lines, nets and body boards available for use (please rinse them out in the sea before you return to the building!). There are also some umbrellas available for guest use. Upstairs at the end of the communal corridor in the other fire exit (the opposite end of the building to the lift) there are a number of games and puzzles which please help yourself to. There are also adult books which guests swap when they are finished with their own etc so please help yourself!

There is a detailed Guest Manual which will give you all the information you need.

There is no facility to receive mail at the apartments.

Everything is included. There are no hidden charges.

Unfortunately due to the nature of the Penthouses we cannot accommodate pets.

There is a Coop One Stop store approximately 200 yards from the building (turn right from the main entrance and right again, it is directly in front of you). Waitrose is within walking distance 5 minutes up the hill.

We have two cots available for our guests which are provided free of charge. These cots are booked out on a first come first served basis, PLEASE NOTE THAT WE DO NOT PROVIDE COT LINEN. We have many highchairs available which are also provided free of charge. We have a third cot which is a travel cot and is allocated to guests once the two standard cots are booked.

Penthouses Three, Four and Five have stair guards fitted at the top of the stairs, these are the material, pull across type. Unfortunately we cannot fit a stair guard at the bottom of the stairs.

You will find a key to the fire exit on your key fob, the fire exit is two doors down from the main entrance (Single door). If you unlock the fire exit then for the safety of other guests and the security of the building please ensure you turn your key all the way back around to re-lock the door. If you are unsure then please ask a member of your party to check it from the outside. The fire exit lights are on a timer and you may need to reactivate them on the way up, there is a switch on every level. During an emergency the emergency lighting will be activated.

Every apartment has its own boiler and therefore guests can control the heating of their own apartment.

Please call Helping Hands on 01626 888085 to book and pay for your wheelchair. They will then liaise with us regarding drop off and collection at the end of your stay.

Yes. We have three major supermarkets nearby (Asda, Sainsburys and Tesco). Please ensure you will be in your accommodation to receive it. The address to use is: Riviera Apartments, Den Crescent, Teignmouth, Devon TQ14 8BD – please do not send correspondence to this address. Please note that for Tesco orders you will need to use the following address: The Roof, Den Crescent, TQ14 8BG

Yes, there is parking outside the apartments which is one hour time limit during the day.

We have a keypad entry system for new arrivals, the codes are changed every week and the details will be sent to you with your arrival information.

Arrival can be anytime from 3pm – please note that the front door code is changed every Saturday and rarely before 3pm.

Departure time is 10am to allow cleaning to commence.

No. The apartments are self-catering and are not serviced apartments.

If you would like your apartment cleaned during your stay then please contact the office before your arrival. The cost is £10 per hour and will include a general clean and tidy (including kitchen area), vacuuming, mopping etc. This is an extra service and as such is an arrangement made between the guest and the cleaner, therefore any monies should be paid directly to the cleaner after each visit. Please note that Riviera Apartments are self-catering and we cannot guarantee that a cleaner will be available.

There is no need to clean the apartment on your departure but we do ask guests to leave it in a tidy condition. We respectfully request that all towels are placed in either the shower tray or the bath and that guests do not leave dirty dishes for the cleaners to wash.

We will change your linen and towels for you each week, the day will be advised with your arrival information.

Penthouse 1,2,3 and 4 can accommodate a maximum of 6 guests with the use of the sofa bed. Penthouse Five can accommodate up to 8 guests with the sofa bed. There is no additional charge for bringing extra guests but for insurance reasons the numbers cannot exceed the maximum number allowed in each apartment. Please also note that we must be accurately informed who is sleeping in the apartments on particular nights, this is very important should there be a fire or other emergency.

We will always endeavour to assist guests who decide they would like the use of the sofa bed after their arrival but we cannot guarantee that this can be achieved on the same day.

We provide one bath towel, one hand towel and one beach towel per person.

The postcode is TQ14 8BD. Please note that some SatNav systems tend to take people a couple of hundred yards down the road so when entering Teignmouth it is preferable to follow the written directions supplied with your arrival email.

Yes. The password will be in your apartment upon arrival.

No. Our insurers do not allow us to permit the use of barbecues on the balcony. BBQs are permitted on Teignmouth beach.

Teignmouth main beach and back beach are both sandy. When the tide goes out there are some great rockpools to be found at Shaldon just over the Estuary. Shaldon is a five minute journey via the passenger ferry which goes from Teignmouth back beach.

We have a lift for exclusive use of Riviera Apartments. Guests should be aware upon booking that we cannot be held responsible for any failure or interruption of services such as electricity which affect the operation of the lift. If the lift were to fail for whatever reason we will endeavour to rectify the problem and/or call out engineers within a reasonable period. We have two fire exits which service the building and details can be found on our Access Statement on our website.

We provide one set of keys but there is a lockable key box in the entrance foyer which guests can leave their keys in if they are returning at different times to other members of their group.